Prerequisite
Minimum ‘B’ Grade in English General
Course Description
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
Course Objective
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context in a business setting.
On completion students will have developed the employability skills below:
Communicating verbally with others in negotiation, training and questioning
Writing a range of simple documentation and communications
Completing individual tasks to support team goals
Conveying workplace procedures and work instructions to team members
Resolving issues and conflicts with team members
Using manuals and other documentation to overcome problems with information technology or other office equipment
Demonstrating individual responsibility for completing tasks
Suggesting improvements to support the development of improved work practices and team effectiveness
Contributing to planning processes with team members to meet expected outcomes
Gathering, organising and applying workplace information for the organisation's work processes and information systems
Identifying development needs and seeking training to fill needs
Monitoring and recording the performance of own work area
Developing a comprehensive knowledge and understanding of products and services
Identifying priorities and pursuing personal work goals according to organisational objectives
Using information communication technology to communicate with team members or clients
Using word processing packages, spreadsheets or databases to produce written correspondence and reports
Possible Careers
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
customer service adviser
data entry operator
general clerk
payroll officer
typist
word processing operator.
Units and electives
Completion of 12 units of competence is required in order to be eligible for the award of Certificate III in Business.
These include:
One core unit of study plus
11 elective units of study