Prerequisite

Minimum ‘B’ Grade in English General

Course Description

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Course Objective

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context in a business setting.

On completion students will have developed the employability skills below: 

  • Communicating verbally with others in negotiation, training and questioning

  • Writing a range of simple documentation and communications

  • Completing individual tasks to support team goals

  • Conveying workplace procedures and work instructions to team members

  • Resolving issues and conflicts with team members

  • Using manuals and other documentation to overcome problems with information technology or other office equipment

  • Demonstrating individual responsibility for completing tasks

  • Suggesting improvements to support the development of improved work practices and team effectiveness

  • Contributing to planning processes with team members to meet expected outcomes

  • Gathering, organising and applying workplace information for the organisation's work processes and information systems

  • Identifying development needs and seeking training to fill needs

  • Monitoring and recording the performance of own work area

  • Developing a comprehensive knowledge and understanding of products and services

  • Identifying priorities and pursuing personal work goals according to organisational objectives

  • Using information communication technology to communicate with team members or clients

  • Using word processing packages, spreadsheets or databases to produce written correspondence and reports

Possible Careers

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

  • customer service adviser

  • data entry operator

  • general clerk

  • payroll officer

  • typist

  • word processing operator.

Units and electives

Completion of 12 units of competence is required in order to be eligible for the award of Certificate III in Business.

These include:

  • One core unit of study plus

  • 11 elective units of study